Tuesday, May 5, 2009

Fielding Brett Flix Hate Mail...

To Whom It May Concern,

I ordered a dvd from Brettflix on Thursday. I ordered the first UCB dvd. I have yet to receive said dvd. I am very angry. While I cannot pursue legal action, I can take my business elsewhere.
Please be aware that you are not the only dvd rental business on a cruise ship near/around Hawaii. If Brettflix's cannot meet my dvd needs then I will happily take my business to JDG's DVD store.

Good Day!

Ms. Jennifer Shepard

Hello.
My name is Todd Jennings and I am a self-certified film buff. I have seen over 317 films and I also have a film buff email address, which obviously indicates that I am serious about films.

However, it appears Bretflix offers a number of movies that I have not seen, which I suppose is a good thing, as I would like to become a subscriber.

I am so happy to hear that I will be receiving a film in less than 8 hours from now, and right at my door step and for free, no less! It's very rare that I see any sustainable business has such an offering, but from the looks of your professional website, I would say your business is not hurting.

Will I need to be home when you deliver these DVD's to my door. Or should I just go ahead and stay at my doorstep for the next 8 hours? As it is midnight here I will stay awake until 8 am awaiting my DVD's but after that I am going to sleep.

If I do not receive these films you will receive an angry letter from me, you will have lost a customer, and you will also be hearing from the Better Business Bureau.

I would like to rent The Royal Tenenbaums, and What About Bob? Please deliver these to
3220 N. Lincoln
Chicago, IL 60640.

I'm in need of a good laugh. Do you offer me a credit if i watch both of these films (which you label as comedy on your website) and I don't laugh?

Tell me, will more movies be added to your vault? Do you find you ever have to deal with dishonest customers and video piracy? Do you ID people at their doorstep to make sure you are not renting rated R movies to children under the age of 17? Do your delivery people expect a tip?
Lastly, your site was taking some time to upload. Will you be developing your site so that it is more user friendly.

Critically yours, (get it that's an old film buff joke (because I used the word critic (and there are film critics (and I'm a film buff)))

Todd Jennings
Film Buff


I am going to sleep as I have still not received my DVD's. I do not intend to use Brettflix again.

Is this the type of service you typically provide your customers?

*This also written by Todd this morning at 8am

Dear BrettFlix,
I am writing to express concern over my impending DVD rentals. I will be in the Hawaii area living on a cruise ship for a week in the summer and was planning on using BrettFlix for the duration of my stay. However, I am worried that I will not receive my DVDs in a timely matter. I read another customer's hatemail regarding the 8 hour DVD delivery rule, and he mentioned staying up all night waiting for a DVD that never showed. Now, I plan on tanning and swimming during my trip, as well as eating and living life to the fullest. How will I do all of these things AND wait for a DVD to arrive? I am already incredibly stressed out by the inevitable disappointment I will face if I use BrettFlix. I have decided to back out of my future contract with BrettFlix and sign on with JDG DVDs instead. At least I know I will actually *receive* my DVDs.

Signed,
Perturbed Patty

1 comment:

Lauren said...

Dear BrettFlix,
I am writing to express concern over my impending DVD rentals. I will be in the Hawaii area living on a cruise ship for a week in the summer and was planning on using BrettFlix for the duration of my stay. However, I am worried that I will not receive my DVDs in a timely matter. I read another customer's hatemail regarding the 8 hour DVD delivery rule, and he mentioned staying up all night waiting for a DVD that never showed. Now, I plan on tanning and swimming during my trip, as well as eating and living life to the fullest. How will I do all of these things AND wait for a DVD to arrive? I am already incredibly stressed out by the inevitable disappointment I will face if I use BrettFlix. I have decided to back out of my future contract with BrettFlix and sign on with JDG DVDs instead. At least I know I will actually *receive* my DVDs.

Signed,
Perturbed Patty